WELCOME TO THE OFFICIAL LENOVO ONLINE STORE
NEED BUYING HELP? TALK TO A LENOVO PRODUCT EXPERT ON 1-800-3000-9991

Where all does Thedostore.com.com deliver?
Thedostore.com delivers across the country to over 12000 Pincodes. These deliveries are made through reputed courier companies. Since there is a constant addition of pincodes, the exact number might vary from time to time.

What is the delivery timeline or my order?
The general delivery timeline is 5 to 7 business days (metro cities) and 8 to 12 business days(non metro cities) depending on the delivery address pin code.

How will I know whether I can get delivery in the areas that I live?
Deliveries are made through third party courier companies. All deliverable pincodes are pre populated in the backend.

Serviceable pincode (area) can be checked from any product page on thedostore.com website.

The option is displayed on the right side of the product information.

In case the pincode (area) you live in is not a part of the serviceable list, an error message will be displayed.

What are the payment options that I can avail of while placing an order?
Currently the following payment options are enabled.

1) Credit Cards ( Visa / Master)
2) Net Banking across Banks
3) Debit Cards ( Visa / Master)
4) American Express
5) EMI facility (Only for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards)

What is Net Distribution and what is their relationship with Lenovo India?
Net distribution is The Authorized onLine e retailer of Lenovo. Net distribution services Pvt Ltd is authorized by Lenovo to sell all its products. 

Thedostore.com is set up and operated by Net Distribution Services Pvt ltd.

Is there a charge for delivery?
No there is no charge for delivery currently. Delivery is free for all orders across the country.

What if I'm not home to receive my order?
Thedostore.com uses 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please give a delivery time that will suit your schedule.

Can I place the order online and pick up my order from your Store which is nearest to me?
You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

What is your exchange policy?
Orders once delivered cannot be exchanged. In case of a manufacturing defect , please contact the Lenovo service centre immediately and the Lenovo service staff will guide you on the next steps with reference to the replacement of the product.

The toll free numbers for the service centers are:
For Smart phones: 1800-3000-7678
For Tablets: 1800-208-7555
For Laptops: 1800-419-4666(Think products) 1800-419-7555 (Idea products)

Can I cancel my order?
Orders can be cancelled within 4 Hours of placing the order. To cancel your contact customer care on Contact us  with your name , order number , order date and your mobile number. Our team will call you and confirm the cancellation.

Orders cannot be cancelled post 24 hours of order placing as we normally ship the products in 24 hours.

When and how will get my refund in case of cancellation or product return?
Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.

Thedostore.com does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.

You will receive email intimation from Thedostore.com about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

What if products ordered by me are out of stock?
All products shown on the web store are products in stock. In a exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.


How do I track my order once it is placed ?
Step 1 : You will receive an order confirmation on Email and SMS on the registered email address and Phone Number

Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details

You can also log into your account and view the shipping details.

Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery . These changes are at the sole discretion of Net Distribution Services.

What is the policy if I receive a damaged shipment?
Our partner courier company’s make the utmost effort to package and deliver products safely. In the unfortunate event that such a scenario may arise, you are requested to contact customer care on Contact us  within 48 hours from the delivery of the product along with the images of the packaging and the delivered product.

I want to Place bulk orders or need some specific products who do I contact?
You can write into Contact us  for all bulk orders, we will assist you with quotes and information based on the emails.

What is the warranty on the products that I have bought ? Do I need to register my product for warranty ?
All Lenovo products come with a free one-year warranty.

To purchase an extended warranty, to upgrade your warranty or to check if your product is within its warranty period, check
http://www.lenovo.com/services_warranty/in/en/index.html

Do you give extended warranty on the products if yes , how many years and how do I buy the extended warranty?
An extended warranty can be purchased at a nominal extra cost. To know more visit the following link and check the Tab most relevant to your product

http://www.lenovo.com/services_warranty/in/en/index.html

Can I order extended warranty online?
To know more about purchasing/ extending your warranty online, please visit the following link and click on the tab most relevant to your product 

http://www.lenovo.com/services_warranty/in/en/index.html

Where are all the service centres of Lenovo , and how I do I get in touch with them for my needs ?
Lenovo India has services centres across the country. To find a service centre closest to you, please visit this link http://support.lenovo.com/en_IN/feedback/contactsupport.page?

Which credit/ debit cards does Lenovo support?
Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted

How do I know that my credit/ debit card payment is safe?
Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

Can I pay through Net banking? What is the procedure?
Yes , one can pay through net banking. You need to select net banking as an option on the checkout page and you will redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

I bought a Hot Deal / EPP product but forgot to apply the code while purchasing. How can I avail the offer?
As a standard Audit procedure we are unable to alter the order in terms of pricing, content or any other aspects. In case your order hasn’t been shipped, you will need to cancel the order and place a fresh order with the applicable code.

Does my Billing address and the shipment address have to be the same?
No , the shipping address can be different from the billing address in the case of prepaid orders. For Cash on Delivery orders, the billing and the shipping address will need to be the same.

Do I need to create an Account on thedostore.com to place an order?
You will need to register on the site to place an order.

What is the benefit of creating an account on dostore.com?
There are various benefits of creating an account on the thedostore.com, some of the benefits are marketing information on promotions and products, special offers to thedostore.com customers.

You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account. 

Will I receive invoice pre-delivery of my product?
Invoice Copy is provided at the time of delivery.

What should I do if my warranty is not extended and I’ve purchased warranty pack?
For registering your system's additional or extended warranties please email all the proofs to india@lenovoreg.com  To facilitate the POP team (pop@lenovo.com ) to action your request, the following details are mandatory in the scan copy of the Invoice.
1. Date of Purchase clearly mentioned
2. Serial Number of the Machine / Machine Type Model / IMEI Number(for Tablet)
3. Dealer's Signature, Name & Address
4. Dealer's Stamp or Seal
5. VAT/TIN number
Also attach warranty pack images and mention activation code for clearance.

What should I do if my warranty is not extended and I’ve availed for the offer?
When you avail any warranty offer at the time of placing the order, the warranty is extended from the back end and it takes appx. 15-20 business day to extend the warranty once the product is delivered. You are notified once it is extended.

What should I do if I my onsite warranty is for XXXX years and it is reflecting only for XXXX year?
For registering your system's additional or extended warranties please email all the proofs to india@lenovoreg.com  To facilitate the POP team (pop@lenovo.com ) to action your request, the following details are mandatory in the scan copy of the Invoice.
1. Date of Purchase clearly mentioned
2. Serial Number of the Machine / Machine Type Model / IMEI Number(for Tablet)
3. Dealer's Signature, Name & Address
4. Dealer's Stamp or Seal  5. VAT/TIN number
Also attach warranty pack images and mention activation code for clearance.

If my laptop is purchased from abroad can I extend warranty in India?
The warranty for Lenovo warranty pack is limited only within India. If your laptop is purchased from abroad you may face compatibility issue.

My laptop already has XXXX year of ADP warranty, if I want to extend; how many days prior I need to purchase the same?
If you purchase ADP extension, you need to purchase it prior 90 days of expiring of your existing ADP.